These Terms & Conditions govern your participation in the INIKA Organic Rewards Program (“Program”), operated by Total Beauty Network Pty Ltd (ABN [insert]) trading as INIKA Organic (“INIKA Organic”, “we”, “our”, “us”). By enrolling or participating in the Program, you agree to these Terms & Conditions.
1. Eligibility & Membership
The Program is open to individuals aged 18 years or over who are residents of Australia. To participate, customers must create an account at www.inikaorganic.com. Membership is free. Only one account per person is permitted.
2. Earning Points
Points are earned on eligible purchases made through the INIKA Organic Australia online store. Points may also be earned by completing designated activities such as signing up, referring a friend, writing a product review, or following INIKA Organic on social media (activities may change from time to time). Points are not earned on clearance or sale items, shipping fees, gift cards, or taxes. INIKA Organic may adjust, cancel, or reverse points if they were not properly issued or were obtained through fraudulent or improper means.
3. Redeeming Points
Points can be redeemed for money off eligible purchases at checkout on the INIKA Organic website. Points cannot be exchanged for cash, credit, or gift cards. Redemption is subject to availability and exclusions as determined by INIKA Organic from time to time.
4. Tiers
The Program has three tiers: Kind, Kinder, and Kindest. Tier status is determined by your spend within a 12-month period and may unlock additional benefits. Tier benefits and thresholds are set by INIKA Organic and may be updated at our discretion.
5. Expiration of Points
Points will generally expire 12 months after they are earned if not redeemed. Before expiry, we will take reasonable steps to notify you (e.g. via email reminders) so you have an opportunity to redeem your points. Expired points will be removed from your account and cannot be reinstated.
6. Account Suspension & Termination
INIKA Organic reserves the right to suspend or terminate your account if we reasonably believe you have:
- Breached these Terms & Conditions,
- Misused the Program, or
- Engaged in fraudulent or inappropriate conduct.
For clarity, “misuse” includes activities such as creating multiple accounts, providing false information, or attempting to manipulate the earning or redemption of points.
If your account is terminated, all accrued points and rewards will be forfeited. However, we will provide you with reasonable notice where possible, unless the termination relates to fraud or unlawful conduct.
7. Changes to the Program
INIKA Organic may amend, suspend, or terminate the Program (including benefits, tiers, or points structure) by providing reasonable prior notice (at least 30 days for material changes) via our website or by email.
If the Program is terminated, you will be given a reasonable period (at least 30 days) to redeem any outstanding points.
8. Liability
INIKA Organic is not liable for any technical errors, delays, or failures related to the Program. Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other law which cannot be excluded. To the maximum extent permitted by law, INIKA Organic is not responsible for any loss, damage, or injury suffered as a result of participation in the Program.
9. Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
10. Privacy & Data Use
By participating in the Program, you consent to INIKA Organic collecting and using your personal information in accordance with our Privacy Policy. This may include using your information to administer the Program, communicate with you about rewards and offers, and personalise your experience. We will handle your personal information in compliance with the Privacy Act 1988 (Cth) and will not sell your data to third parties. For more details, please refer to our Privacy Policy at https://www.inikaorganic.com/policies/privacy-policy