FREE Shipping on all Australian orders until 31 January 2021

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Your Account

You can create an account when you checkout or you can create an account online by completing this form.

The next time you shop with us, you can see your past order history, update your delivery address and contact information and save time at the checkout!

You can access your account by signing in, after you have received your username / password.

You can reset your password at the login page.

An email will immediately be sent to you to reset your password.

Yes, you can pay using PayPal for your online order.

Visit the Paypal website for more information.

It may be that you don't have an account registered.

You can create an account when you checkout or you can create an account online by completing this form.

If you receive an error that an account already exists, you may need to contact customer care.

Ordering

We accept Mastercard, Visa, PayPal and AfterPay.

Yes, you can pay using PayPal and AfterPay for your online order.

Visit the PayPal and AfterPay websites for more information.

From your confirmation email we send to you immediately after you order, this will contain status details about your order.

Visit the link in this email to check your order status.

If you have registered an account with us, you will be able to track your order history online.

You may cancel your order as long as it has not yet been dispatched from our premises.

You can check this by tracking your order using the link in your order confirmation email.

Please immediately contact customer care

You may change your order as long as it has not yet been dispatched from our premises.

You can check this by tracking your order using the link in your order confirmation email.

Please immediately contact customer care

When ordering, please choose your product shades carefully as we do not offer refunds for the incorrect colour choice.

If you have a question about any colour, please contact customer care

Shipping & Delivery

You can find a shipping calculator in your cart.

Once you checkout online we'll send you an email order confirmation.

This email will confirm your purchase and delivery information.

If you haven't received an email order confirmation within 24 hours, please contact us

We make every effort to dispatch online orders within 24 hours but there may be a delay if you place your order on a weekend or a public holiday, in which the next business day it will be dispatched.

Delivery times may vary depending on where you reside.

All orders are delivered via Australia Post’s eParcel service.

In the event that no one is available at your address to accept delivery, the courier will attempt to find a safe place to leave your order.

If the courier cannot find a safe place, a card will be left and your order held at your local Australia Post Office ready for your collection.

It is a good idea to collect your order as quickly as possible because Australia Post outlets often have time limits for holding deliveries.

We want you to be completely satisfied with your purchase.

In the unlikely event, a product was omitted from your order or an incorrect item was delivered.

Please immediately contact customer care

We do offer a refund or replacement if you contact us within 7 days of your order being delivered.

Any claim after this period may not be accepted.

We want you to be completely satisfied with your purchase.

In the unlikely event one of our products was damaged in transit, please contact customer care

We do offer a refund or replacement if you contact us within 7 days of your order being delivered.

Any claim after this period may not be accepted.

Please read our shipping policy for further details.

Refunds & Returns

If you have changed your mind, we may offer you a refund provided that the request is made within 14 days of purchase. 

To be eligible for a return, the items must be in saleable condition.

It is unused with all original sealed packaging and where the product seal is not broken or tampered.

You must also be able to provide satisfactory proof of purchase.

Please read our returns policy for further details.

Please read our returns policy for further details.

Privacy & Security

Please read our privacy policy for further details.

When you place an order, you will be asked for the following personal information: your name; e-mail address; delivery address; and phone number.

We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order.

For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.

Yes, your personal information and online credit card transactions are transmitted through a secure connections.

Please note: INIKA Organic does not store or record your credit card details.

In the event of unauthorised use of your credit card, you must notify your credit card provider.

PURE. NATURAL. FLAWLESS.